Introduction & Scope
hibaji11 (hereinafter referred to as "we", "us", or "the Platform") places the utmost importance on user privacy. This Privacy Policy explains what information is collected when you use the hibaji11 website and mobile app, how that information is used, and the steps we take to keep your data secure.
This Privacy Policy applies to all hibaji11 services — including the website, mobile app, live betting, casino, and any related services. By accessing or continuing to use the platform, you are considered to have accepted this Privacy Policy.
Our Commitment: hibaji11 never sells your personal data to third parties. Your information is used solely to improve and deliver platform services.
This Privacy Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international standards. If you have any questions, privacy@hibaji11.comto get in touch.
What Data We Collect
The following types of data may be collected while using the hibaji11 platform:
Personally Identifiable Information
- Full Name & Date of Birth (for age verification)
- Mobile Number & Email Address
- National ID or Passport Number (for KYC verification)
- Residential Address
Financial Information
- BKash, Nagad, or Rocket Mobile Banking Number
- Transaction History (Deposits & Withdrawals)
- Bank Account Details (where applicable)
Technical & Usage Information
- IP Address & Device Type
- Browser & Operating System Information
- Time Spent on the Platform & Pages Visited
- Betting Activity Logs & History
- Location Data (if permission is granted)
| Data Type | Reason for Collection | Required? |
|---|---|---|
| Name & Date of Birth | Identity & Age Verification | Yes |
| Mobile Number | OTP Verification & Communication | Yes |
| NID / Passport | KYC Compliance | Yes for Withdrawal |
| IP & Device Information | Security & Fraud Prevention | Automatic |
| Location Data | Compliance with Regional Regulations | Optional |
How We Use Your Data
Hibaji11 uses collected data solely for specific, legitimate purposes. Your information is never used for any unrelated or excessive reason.
- Account Management: For registration, login, identity verification, and account security.
- Service Delivery: For betting, payment processing, and bonus distribution.
- Customer Support: To respond to your complaints or inquiries and resolve any issues.
- Security Assurance: To prevent fraud, money laundering, and unauthorized access.
- Legal Obligations: To meet regulatory requirements and resolve legal disputes.
- Service Improvement: To analyze user experience and improve the platform.
- Promotional Communications: To send you offers and updates, with your consent.
You can unsubscribe from promotional emails or SMS at any time — through your Account Settings or by privacy@hibaji11.comYou can do this by emailing us at
Information Sharing & Disclosure
Hibaji11 never sells your personal data. However, it may be shared with trusted third parties in specific circumstances:
When Data Is Shared
- Payment Processors: To process transactions with payment gateways such as bKash, Nagad, Rocket, and others.
- Identity Verification Services: With authorized third parties for KYC verification.
- Legal Authorities: When required by court order, government directive, or legal process.
- Security Investigations: With relevant authorities if money laundering or fraud is suspected.
- Business Restructuring: In the event of a company merger or acquisition (you will be notified in advance).
Important: All third parties we share data with are bound by strict data protection agreements and may only use the information for specified purposes.
Cookies Policy
The hibaji11 website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your platform experience.
| Cookie Type | Purpose | Retention Period |
|---|---|---|
| Essential Cookies | Login Sessions & Security | Deleted at the end of the session |
| Functional Cookies | Remembering Language & Preferences | 1 Year |
| Analytics Cookies | Traffic & Usage Analytics | 2 Years |
| Marketing Cookies | Displaying Relevant Ads | 30 Days |
You can block or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.
Data Retention & Deletion
Hibaji11 retains your data only for as long as necessary — while your account remains active and for as long as required to meet legal obligations.
- Account Information: Retained for up to 5 years after account closure.
- Transaction Records: Retained for up to 7 years in accordance with financial regulations.
- KYC Documents: Retained for up to 5 years after account closure.
- Log Files: Retained for up to 1 year for security purposes.
- Marketing Data: Deleted immediately upon withdrawal of consent.
After the retention period, data is securely deleted or anonymized so that it can no longer be used to identify you.
Security Measures
Hibaji11 uses industry-leading security technology to keep your data safe:
- SSL/TLS Encryption: All data transfers on the website and app are secured with 256-bit encryption.
- Two-Factor Authentication (2FA): Extra security at login via OTP or an authenticator app.
- Firewall & DDoS Protection: Preventing unauthorized access and attacks at the server level.
- Regular Security Audits: Regular penetration testing conducted by third-party security experts.
- PCI-DSS Compliance: Payment card data is stored in compliance with international standards.
- Data Backup: Automated daily backups are securely stored on our servers.
Your Responsibilities: Never share your password with anyone. hibaji11 will never ask for your password by phone or email.
Your Rights
As a hibaji11 user, you have the following rights regarding your own data:
-
Right to Access Your Data
The right to know what information we hold about you. -
Right to Rectification
The right to request correction of any inaccurate or incomplete information. -
Right to Erasure
The right to request deletion of your data under certain circumstances. -
Right to Restrict Processing
The right to request that we stop using your data for specific purposes. -
Right to Data Portability
The right to receive your data in a commonly used, portable format. -
Right to Object
The right to object to marketing or profiling.
To exercise these rights privacy@hibaji11.comto send us an email. We will do our best to respond within 30 business days.
Protection of Minors' Data
Hibaji11 does not provide services to anyone under 18 and does not knowingly collect their data. If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.
Notice to Parents: If your child has accidentally registered on this platform, please immediately privacy@hibaji11.comto get in touch.
Changes to the Privacy Policy
Hibaji11 reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, you will be notified via your registered email or SMS.
Continued use of the platform after any changes will be considered your acceptance of the updated Privacy Policy.
Privacy Contact
For any questions, concerns, or to exercise your rights regarding this Privacy Policy, please contact us through the following:
- Email: privacy@hibaji11.com
- General Support: support@hibaji11.com
- Live Chat: Click the chat icon in the bottom-right corner of the platform
Our privacy team typically responds within 48 hours.